Privacy Policy | Lazorama

Lazorama is committed to preserving the confidentiality of personal information provided online by the Internet user. We would like to inform you here about the processing and use of your data, with the aim of improving our offers and services on a daily basis, while respecting your rights.

The person responsible for processing personal data:

Traolach O’FLOINN trading as Nua Commerce is located at 74 Chemin des Bergers, 73340 Arith, France, is registered with the Greffe du Tribunal de Commerce de Chambéry under SIREN No: 952405256, is responsible for the processing of personal data concerning its customers, under the conditions described in this data protection policy.

What data does Lazorama.com collect?

We collect data when the customer contacts us. This customer contact can take different forms: when the customer contacts us by e-mail, by message on an instant chat or when the customer connects to her/his personal space on our lazorama.com site.

The personal data that we may record are your name, your e-mail address, your telephone number, the reference of your order as well as your delivery and billing addresses. We also receive customer data from third parties such as our payment service providers.

It should be noted that the customer can refuse, at any time, the personal data that we request from him. However, by refusing to provide us with this information, the customer cannot have access to all of the services that we offer on our lazorama.com site. For example, we cannot ship your order to you without knowing your shipping address.

The mandatory personal data that we request from our customers are:

Your first and last name
Your delivery address and billing address
Your mobile phone number
Your email address
Your customer account password.

The customer can modify this information at any time by logging into her/his personal space on lazorama.com.

If you register through a third-party application such as Facebook or Google, you authorize us to collect your authentication information, such as your username and encrypted access credentials, as well as other personal data available through the third-party application account, including the following:

Google:
You can register and sign in using your Google account. In this case, Google will ask you for permission to share certain information from your Google account with KlokkeClocks.com. This includes your Google email address as well as your first and last name. This information is collected by Google and provided to us in accordance with the Google API Services User Data Policy . You can control the information we receive from Google through Google’s activity controls .
Facebook:
By using the Facebook Connect button on our website, you can log in or register on our website using your Facebook user data. According to your personal data protection settings on Facebook, we will only receive general public information stored in your profile when you use the Facebook Connect Facebook button if you expressly consent to this before the registration process, on the basis of a corresponding notification regarding the exchange of data with Facebook. This information includes your email, name, profile picture, age and gender. Please see Facebook’s privacy policies regarding the collection and further processing and use of data by Facebook, as well as the rights and settings you have to protect your privacy.

Your contact details:

By contacting our services via email or chat, we may also collect personal data. This personal data may be your first and last name, your e-mail address, your order number, your telephone number and your Facebook ID, if and only if the customer contacts us by Facebook messaging.

Your personal data relating to the purchase:

By placing an order on our lazorama.com site, we collect data relating to your purchase. These data are:

Your order reference
The details of your ordered items as well as their personalisation(s)
Your payment method
Your first and last name
Your delivery and billing address
The carrier you have selected and the tracking number for your order

Your payment details:

On our lazorama.com site, we offer various payment methods including by debit/credit/bank card, Gpay, PayPal & other services. The validation of your method of payment is communicated to us by payment service providers with whom we collaborate. Our main payment processor for bank cards is through WooPayments/Stripe. Policy documentation for these services can be found at https://woocommerce.com/document/woopayments/our-policies/ & https://stripe.com/en-fr/privacy

The data we receive from these third parties is your chosen payment method as well as the statuses “payment accepted”, “payment error” and “refunded”.

Why does the Lazorama.com site collect data?

In accordance with applicable European laws concerning the protection of personal data, Lazorama.com only collects information concerning its customers within the framework authorised by these laws. Therefore, we process our customers’ data only in the situations set out in this privacy policy. Indeed, the data mentioned above serve us, first and foremost, to process orders from our customers.

Order processing:

Our customers’ data is processed for the purpose of concluding a sales contract between them and our Lazorama.com site. This data can also be used when the customer makes, by himself, a request for an additional service with our customer service.

Thus, in accordance with our general conditions of sale, this data corresponds to the contract concluded with the customer in the context of the execution and personalisation of her/his order, including its payment and shipping. The same applies when the customer wishes to make a complaint or return her/his order to us (according to the conditions explicitly presented in article 9. Right of withdrawal ).

To this is added automatic transactional emails sent to the customer in order to inform him about the progress of her/his order, confirming to him that it has been correctly registered and that it has been dispatched correctly. Newsletters can also be sent to the customer if and only if the latter has requested it.

Other commercial emails may be sent to the customer, at her/his request, to inform him about the restocking of certain sold-out products. For this, the customer must register her/his email address on the product(s) concerned.

Commercial prospecting by email:

If the customer no longer wishes to receive commercial prospecting by e-mail, s/he can let us know at any time by one of the following means:

By clicking on the unsubscribe link present in each of our emails
On our site in “my account”, by clicking on the “my personal information” section and unchecking the corresponding box.

Vouchers and gift cards:

Lazorama.com also collects personal data when the customer buys or offers an e-gift card or when the latter, after discussion with our customer service, receives a voucher or credit note in the form of a personal code to be filled in when confirming your next order.

The purpose of this collected information is to avoid scams and in the same way, to confirm the good ownership of these gift codes. The data that is then collected is:

Dates of issue and expiry
The value of the voucher
The voucher code
Beneficiary’s name
The name of the person validating this voucher or e-gift card.

To whom are the personal data collected transmitted?

In accordance with the applicable European laws concerning the recording of personal data, lazorama.com only transmits its customers’ data within the limits set by these laws. This data is only transmitted to our service providers for the sole purpose of preparing and shipping orders in the best possible conditions. Thus, these service providers are secure payment organisations and our logistics partners such as La Poste, DPD or Chronopost.

What are the rights of customers with regard to the protection of their data?

Under the law and under the conditions it defines, you have the following data protection rights:

A right of access to the personal data we process
A right to rectify and delete this data
A right to limit the processing of your data
A right to data portability
A right of withdrawal of consent
A right of objection to a data protection supervisory authority

As such, the customer may at any time exercise her/his rights by sending a letter to the following address:

Lazorama.com, 74 Chemin des Bergers, 73340 Arith, France.
Or via our contact form .

How long is customer data kept?

The personal data of our customers remain recorded for as long as necessary for the purposes of this privacy policy, and in particular for the purposes of the performance of our contractual and legal obligations.

For example, Lazorama.com keeps the history of its customers’ transactions in order to allow them to consult their previous orders. Similarly, Lazorama.com also keeps their delivery and billing addresses for said orders in order to improve and streamline their customer experience.

Cookie management:

When browsing our Lazorama.com site, information relating to our customers’ browsing may be recorded via files called “Cookies”, installed on their terminal (computer, smartphone, tablet, etc. )

The customer’s attention is drawn to the fact that these cookies are not malicious files. They make it possible to record certain information that can be used by our customers during their next visits to our Lazorama.com site.

Indeed, we use cookies in order to provide an optimal and adapted experience to our customers, according to their personal preferences. In this way, by using cookies, we ensure that our customers no longer have to enter the same information requested each time they connect. These cookies also allow our customers to securely save their usernames and passwords allowing them to access their customer account. Similarly, the cookies present on Lazorama.com allow us to streamline and optimise our ordering process so that our customers are delivered as soon as possible. These cookies also allow our customers to better navigate our site, especially when they are looking for a particular item.

In addition, most of the cookies we use are intended to allow or facilitate customer browsing, and are therefore necessary for the operation of our Lazorama.com online store.

It should be noted that during a first visit to our Lazorama.com site, we ask the customer for her/his authorisation for the installation of these cookies. The customer can express her/his consent or oppose their use by configuring her/his connection device appropriately. For this, the customer can refer to the user guide of her/his internet browser:

However, Lazorama.com wishes to draw the customer’s attention to the fact that by blocking or deleting these cookies, this may have negative effects on the quality of navigation on our website. Indeed, these actions can degrade the access and use of our services because, as mentioned above, these cookies are necessary for the proper functioning of our online store.

Changes to this Privacy Policy:

In order to always offer our customers an optimal and quality service, modifications to this privacy policy may prove necessary. We therefore recommend that you re-read this policy from time to time.

For any request or question relating to this data protection policy, you can contact our customer service via our contact form or by post to the following address:

Lazorama.com,
74 Chemin des Bergers,
73340 Arith,
France.